​Linkd Home Fibre Service Terms & Conditions

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The following terms and conditions apply to the Linkd Home Fibre Service ("the Service"), and by activating this Service you will be deemed to have read, understood, and accepted the same:

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Service

This service enables customers to access the Internet at home through fibre provided by Linkd. The Internet will be available to the customer within his/her premises/house (Customer Site).

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Eligibility

This Service is open to all customers in the selected areas (Linkd Home Fibre Zones), that have the Linkd fibre infrastructure ready and who apply to have their homes connected to the Linkd Home Fibre. 

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Effective Date of the Service

These terms will take effect on 1st January 2023 from 0000 hrs.

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How to Access and Use the Service

Linkd Home Fibre

• You must be living within any of the Linkd Home Fibre Zones.

• Contact us by dialling 011 514 9015 You can also talk to any Linkd Home sales representative in your building.

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Once you make payment, we will connect you to the Service within 1 hours, subject to you granting our representatives access to your home. As part of the installation process, we will provide you with a Wi-Fi router that will enable you to access the Wi-Fi Network within your home. We will set up the Wi-Fi network and configure your username and password which you require to access the Service.

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There is no installation fee. The router is the property of Linkd and must be returned if you vacate the premises or stop using our service for more than 2 months. If you do not return the router when relocating, you will be charged Kshs. 3,500 as a replacement fee. If you relocate to another Linkd zone apartment, you may carry the router with you at no additional charge. This is, however, subject to change based on router models and technology.

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Should you require any support once the Service is deployed, please call Linkd Call Centre on line 011 514 9015 for any technical assistance you require. Linkd will only handle Service-related issues and not device or private LAN. Should you have a problem with your personal network equipment, devices, PC and other private LAN, you will need to contact your private technical engineer for assistance.

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You will be required to grant the installers reasonable access to your home for purposes of installation, maintenance, and inspection. You undertake to maintain the installation, including all equipment provided, in good order including environmental considerations.

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Once the Service is deployed, you will receive your username and password on SMS or you will be contacted by the Linkd representatives. You must exercise all due care and diligence in order to ensure the secrecy and confidentiality of the access passwords at all times. You shall not disclose your access passwords to any third party or aid access to the Services to third parties outside your home or control, save with the express written permission of Linkd.

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You shall not use and shall ensure that no other person using your access to the Services uses the Services:

• for resale or redistribution to any other person or entity; or

• for storing, reproducing, transmitting, communicating or receiving any Offending Material; or

• for fraud or for any criminal purpose or in a manner that is contrary to any regulatory or legal requirement; or

• to cause annoyance, inconvenience or needless anxiety to any person; or

• contrary to any other instructions that may be communicated to you by Linkd from time to time.

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Plans Charges and Features

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The following Fibre packages are available:

Essence 10Mbps - 2,999 kes

Premiere 25Mbps - 3,999 kes

Regal 35Mbps - 5,299 kes

Sovereign 45Mbps - 6,299 kes

Imperial 65Mbps - 8,999 kes

Majestic 100Mbps - 11,999 kes

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Payment for the Fibre Packages is every thirty (30) days in advance. If you do not pay on time, the Service will be suspended and only reactivated once you make your monthly payment.

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Customers will be allocated internet speeds with a 1:4 contention ratio. This means that in instances of heavy traffic causing congestion on the network, applicable speeds may be reduced to up to 25% of the advertised speed for the package.

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Fair Usage Policy

Linkd reserves the right to use a fair usage policy (FUP) to manage its network in order to maintain acceptable levels of customer experience. The Service is subject to change from time to time.

 

Restrictions on Access to and Use of the Service

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You may access and use the Service only

• in a single residential unit;

• for private domestic use; and

• at your physical address.

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You may not use the Service in any manner or for any purpose other than as set out in these Terms and Conditions, nor may you negligently or intentionally permit any other person to do so. Without limiting the restrictions in clause 6, you may not attempt to or

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• access any component or aspect of the Service other than those components or aspects to which you are authorised to have access;

• use the Service, or any component thereof, for any commercial purpose;

• provide the Service to the public, whether or not a fee is charged;

• charge any person a fee to access the Service without authorisation from Linkd;

• permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using your Equipment or otherwise.

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Service Interruptions

Linkd will endeavour to limit service interruption occurrences to the Linkd Fibre service and the length thereof. In the case of a service interruption in the Linkd Fibre service, Linkd will deploy technical teams to address any network faults. If a customer detects a service interruption in the Linkd Fibre service, the customer has to notify Linkd customer care of the interruption. If the service interruption in the Linkd Fibre service is traced to a customer’s Linkd Fibre installation or customer equipment, then Linkd will endeavor to rectify the fault remotely, failing which, a service team will be dispatched to the customer’s premises to address the fault. If in the event of a service interruption in the Linkd Fibre service a service team is dispatched to the customer’s premises and it is found that the service interruption is attributable to the customer’s actions, then Linkd may at its sole discretion, charge the customer the applicable rates for dispatching the service team to rectify the service interruption and for any materials costs incurred.

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Liability

LINKD ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGE TO THE PROPERTY OR EQUIPMENT OF THE CUSTOMER ARISING OUT OF THE PROVISION, INSTALLATION OR MAINTENANCE OF LINKD’S FIBRE SERVICE, EXCEPT WHERE SUCH LOSS OR DAMAGE TO THE PROPERTY OR EQUIPMENT IS CAUSED DUE TO THE GROSS NEGLIGENCE OF LINKD OR ITS AGENTS. LINKD ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGE TO THE EQUIPMENT OF THE CUSTOMER ARISING OUT OF THE CUSTOMER’S USE OF THE CUSTOMER EQUIPMENT. LINKD ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF THE USE OF THE LINKD FIBRE SERVICE, INCLUDING LOSS OR DAMAGE DUE TO USING THE INTERNET AND/OR TRANSFERRING FILES AND CONTENT.

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Privacy

“Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, address, phone number, identification number, and location data.

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Collection of Information

We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed. Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be.

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